1. What types of fireplaces do you offer?
We offer a wide range of fireplaces, including electric, wall-mounted, freestanding, and modern fireplace inserts. Whether you’re looking for a sleek modern look or a cozy traditional vibe, we have something to match your style and space.
2. Do your fireplaces require professional installation?
Some models are plug-and-play and perfect for DIY setup, while others may require professional installation for safety and optimal performance. We recommend reviewing the product manual or contacting us for guidance before installation.
3. Can I use your fireplaces in an apartment or condo?
Yes! Many of our electric fireplaces are designed for safe use in apartments, condos, and other small spaces since they don’t require vents or chimneys.
4. Are your fireplaces energy-efficient?
Absolutely. Our electric fireplaces are designed to be energy-efficient while still delivering powerful heat and ambiance. Many models come with adjustable settings to help you manage energy usage.
5. Do your fireplaces come with a warranty?
Yes, all of our fireplaces come with a standard manufacturer’s warranty. Warranty details can vary by product, so please check the product page or contact us for specific information.
6. How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location but usually take 5-10 business days. We’ll provide a tracking number once your order ships.
7. What is your return policy?
We accept returns within 30 days of delivery on unused and unopened products. Please review our full return policy or contact our support team for help with a return.
8. Do you offer customer support?
Yes, our team is here to help! You can reach us at admin@asmmartollc.store or call us at (310) 673-0824 during business hours (Monday–Friday, 9 AM–5 PM PST).